Privacy Policy — Towing Asheville

Towing Asheville is a locally owned and operated towing and roadside assistance company based in Asheville, North Carolina. Our physical address is 1 Bennington Ct, Asheville, NC 28803-7604. We operate under North Carolina law and provide services throughout Buncombe County and surrounding areas.

This Privacy Policy applies to information collected through our website at towingasheville.com and through direct contact with our business by phone. It does not apply to third-party websites we may link to, which have their own privacy policies we do not control.

When you call us to request towing or roadside assistance, we collect the information needed to dispatch a truck and complete the service. This typically includes your name, phone number, vehicle location, vehicle make and model, and a description of the problem. When you submit a contact form on our website (if applicable), we collect the information you enter in that form.

Like most websites, our site collects certain information automatically when you visit. This may include your IP address, browser type, operating system, the pages you viewed, the time and date of your visit, and the referring website that sent you here. This information is collected primarily through standard web analytics tools (such as Google Analytics) and is used to understand how visitors use the site so we can improve it. This data does not identify you personally in any way we can access or use.

Our website may use cookies — small text files stored on your device — and similar technologies. These are used for basic site functionality, analytics, and potentially for advertising purposes through third-party platforms such as Google Ads. You can control cookie behavior through your browser settings. Disabling cookies may affect some site functionality but will not prevent you from calling us or receiving service.

We do not use your personal information for automated decision-making, profiling, or any purpose unrelated to providing towing and roadside assistance services and operating this website.

We do not sell, rent, or trade your personal information to third parties. We do not share your information with advertisers or marketing companies. In limited circumstances, we may share information with:

Our website may use third-party services including Google Analytics, Google Ads, and potentially social media platforms. These services have their own privacy policies and data practices that we do not control. Google Analytics collects anonymized usage data to help us understand site traffic. You can opt out of Google Analytics data collection by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

If you click on any ads associated with our website, those ad platforms may use cookies or tracking pixels to measure ad performance. This is standard advertising practice and does not give those platforms access to personal information you've shared with us directly.

We retain personal information collected during service calls for as long as is reasonably necessary for business and legal purposes — typically the period required by North Carolina record-keeping obligations for service businesses. Website analytics data is typically retained according to the default settings of the analytics platform being used (Google Analytics data is retained for a period we configure in the platform settings).

If you would like your personal information deleted and doing so does not conflict with our legal obligations, you may request deletion by contacting us at the information below.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, or delete information we hold about you. North Carolina residents should be aware that NC data privacy law continues to evolve; we will update this policy as applicable laws change.

To exercise any data rights, or to ask questions about what information we hold about you, please contact us:

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

We take reasonable measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of any information transmitted to us online.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acknowledgment of those changes.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us directly. We're a local business — a real person will respond.